Casey from SWISCO responded:
May 15, 2019
Hello, Are you looking at two different product codes on our website? A pivot shoe and pivot lock shoe are the same thing, but you'll need to compare the style and dimensions of yours to the possible replacements to choose the correct one. You can also send us a picture of your pivot shoe removed form the window with the width and depth. With that information, we should be able to recommend a replacement. Thank you! |
Casey from SWISCO responded:
May 16, 2019
Thank you for posting. We're always here if you have any other questions or suggestions on ways that we can improve our customers experience on our website. |
Casey from SWISCO responded:
May 20, 2019
Great, I'm glad to hear that everything worked out for you. Please let us know if you need anything in the future. Thank you! |