Paul from SWISCO responded:
December 1, 2023
Hello, Thanks for reaching out! Your wheel might be worn out because it looks like the housing of the wheel is rubbing the track. Since adjusting the wheel assembly doesn't help, I believe you'll need new rollers. We carry a standard, convex nylon wheel assembly, part 23-199 and we have a ball-bearing, convex nylon wheel assembly, part 23-225. Take a look over the dimensions and design to confirm if these are the right replacement. Detail of 23-199
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