My name is Paul, I own and operate Walsh Building Company in New Braunfels Texas. I built a small subdivision about 17 years ago, and General Aluminum Tilt Sash windows were used. None of the windows operate, and I'm trying to help the current owner by finding replacement parts and labor. There are a total of 9 windows needing 2 balances each.The length of the frames are as follows: 6) at 70", 2) at 82.5", and 1) at 42", approximately. The balances, shown in the attached pictures, are round, and approximately 3/8" in diameter. I did not measure the metal stud on the window that is used to attach the window to the balance, but I will provide that, and any additional information needed before ording. Do you think you have something that will work?
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Jasmine from SWISCO responded:
March 19, 2024
Thanks for reaching out! Your spiral balances appear to be the 3/8" diameter Series 900 Spiral Balance. To determine the correct replacement for each of your windows, you'll need to remove the existing balances and confirm their exact dimensions. Unfortunately, we would not be able to confirm the right fit based on the size of the frame. In addition to the diameter of the balance, you'll need to confirm the length of the metal tube (not including the tip), and the tip color. If there is no tip color or it does not match the available tip color for the balance you need, you'll need to obtain the exact weight of your sash. If you are looking to replace the pivot shoe in the window, you will need to remove this to confirm the measurements as well. Your shoe looks like it could be the 15-045 3/8" Thick Pivot Shoe. To confirm, carefully review and compare the dimensions below. 
Dimensions for 15-045
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Jasmine from SWISCO responded:
March 25, 2024
Hi Paul! Thanks for letting us know! We'll be here to provide you with the recommendations you need as soon as you are able to provide us with the information. Please take all the time you need. Also, don't hesitate to reach out with any questions you might have. I look forward to hearing from you soon! |
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Jasmine from SWISCO responded:
April 1, 2024
Hello Paul, Thanks for confirming this information. Based on the dimensions you've confirmed you'll need the S900-23 with a red tip option and the S900-35 with either a red tip (which can support 7 to 22lbs) or a green tip (which can support 14 to 26lbs). If the weight of the sash is over 22lbs at all, I would suggest using the green tip. The screw we typically recommend using to secure these balances at the top of the window is the 33-016 #8 x 1" SS Installation Screw. Although, if this screw is different in size from your existing screws, I would suggest taking it to a local hardware store so that they can match up the replacement you need. Again, your pivot shoe looks like it could be the 3/8" Thick 15-045 Pivot Shoe.
Dimensions for 15-045
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