I have 32"wx16"h Insulate(Ply Gem) awning window that
needs arm needs to be replaced. Please help me me find the part.I am in Hawaii and 6 hours behind you.
Thank you.
|
Emily from SWISCO responded:
July 27, 2023
Thanks for reaching out to us. Our 39-083 and 39-140 come to mind but it's very hard to tell from your photos. Take a look at the specification for each of these parts and see if one matches up. If you notice any discrepancies, we'd like to see a clear bird's-eye-view of the operator's arm as well as the base. |
|
|
Emily from SWISCO responded:
July 28, 2023
I'm happy to help! We'll be here if you need us. |
Hi Emily,
The night before I had forwarded picture of my awning window that you had requested in separate e mail to expert@swisco.com put your name and request number.Reson for that was myy tenant sent me the pictures and the size (12") but I didn't know how to add on to image section of this e mail.Do you have 12" arms? if not can I use 14" arm? Do I need new handle to operate opening and closing? I want to order soon.
Thank you. I can be reached at preferrably by text message. I am 6 hours behind you.
|
|
Emily from SWISCO responded:
August 2, 2023
I'm afraid we don't use that email address so that's why we didn't receive them. You can email your photos to help@swisco.com with the reference number D296917. We sell the 39-143 which measures 12" in overall length as shown below. Keep in mind, I'm not able to get a good look at the operator base from your initial photos so I recommend you compare the style and specifications with yours to confirm. If they do match up, you can use either the 39-114L or 39-205 handle depending on your preference. 
Dimensions for 39-143
Our department can't call or text, unfortunately. I'm afraid we can only communicate right here on this page. |
