Replacement balances

A home owner from California says:
I think the dimensions are
24 1/8 x 5/8
Thumbnail of the uploaded file named Top fitting 2
Thumbnail of the uploaded file named Shoe back
Thumbnail of the uploaded file named Channel
Thumbnail of the uploaded file named Bottom fitting
Thumbnail of the uploaded file named Top fitting
Profile picture of Casey
Casey from SWISCO responded:

Hello,

We'd be happy to help but we'll need to start by seeing the connection point between the pulley and spring inside the balance channel to determine the correct replacements. We'll also need to confirm the stamp code on the metal channel, which corresponds to the spring strength needed to support the weight of the window. Thank you! 

A home owner from California says:
Here are additional photos.
Let me know if you need anything else
Thumbnail of the uploaded file named Balance shoe
Thumbnail of the uploaded file named Balance fittings
Thumbnail of the uploaded file named Channel width
Thumbnail of the uploaded file named Channel length
Profile picture of Casey
Casey from SWISCO responded:

Thanks for getting back to us. We're heading in the right direction but we'll still need to confirm the stamp code on the metal channel, which I can't quite make out in your photo. 

A home owner from California says:
There isn't any stamp code on the product I'll have to check and see if any of the other ones have a code
Profile picture of Casey
Casey from SWISCO responded:

If there is no stamp, we'll need to know the weight of the sash that the balances support to determine the strength option for your replacement balances. We'll also need to know the exact depth of the bottom fitting to narrow down your options. 

Profile view of a winged balance attachment
Profile view of a winged balance attachment

A home owner from California says:
Does this help
Thumbnail of the uploaded file named Stamp
Profile picture of Casey
Casey from SWISCO responded:

With this combination of attachments, you could have either the S380-24 or S385-24 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" deep bottom attachment, and the Series 385 has a 1-3/32" attachment. 

As for your stamp code, it's tough to be sure but it looks like it may read 23 5. If so, you'll also need 2350 spring strength options for your replacement balances, which will support a sash between 23-27 lbs. Thank you and let us know if you have any other questions or concerns.

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.

A home owner from California says:
Here are the final measurements
Thumbnail of the uploaded file named Shoe depth
Thumbnail of the uploaded file named Shoe 2
Thumbnail of the uploaded file named Shoe 3
Profile picture of Casey
Casey from SWISCO responded:

Unforutnately, we are not able to make our exact dimensions from photos but it looks like your shoe may be over 1" deep. If so, you'll need the S385-24

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