Replacement channel for tilt window

A home owner from Oklahoma City, OK says:
39" length, metal channel
Stamped - 39C
GemPly Bryan Window
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Thumbnail of the uploaded file named image.jpg
Thumbnail of the uploaded file named image.jpg
Thumbnail of the uploaded file named image.jpg
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Lauren from SWISCO responded:

Hello, thank you for posting,

It appears that you have a Series 795 channel balance, but with the 15-198 hook at the top for install. We can custom make this balance for you with the correct attachment. To further review, are you able to show us an undamaged T-lock pivot shoe? We need to confirm if the missing metal cam is a closed or open(see through) style. 

Please also confirm how many balances you are looking to purchase. Thank you! 

A home owner from Oklahoma City, OK says:
Closed cam, images attached.

It looks like we might need to replace both assemblies.
Thank you for helping!
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Lauren from SWISCO responded:

Thank you for confirming,

I have sent you over a separate email with an order link for (2) balances with purchasing. We will be assembling the 15-198 hook onto the 39" Series 795 channel balance with a 39C Stamp option for you. Please review and let us know if you have any additional questions. These balances are nonrefundable. 

A home owner from Oklahoma City, OK says:
These are 1.25" wide, correct?
And will these assemblies include new T-lock pivot shoes, closed cam?
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Lauren from SWISCO responded:

Hello, 

Yes, the balances will include the 15-195 closed cam 1-1/4" wide T-lock shoes as shown below.

Dimensions for 15-195
Dimensions for 15-195

The width of the metal channel is 9/16" , but is considered 1/2" in the trade.

A home owner from Oklahoma City, OK says:
Lauren,
I placed the order. Thank you so much for all of your help!
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Lauren from SWISCO responded:

No problem! 

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