Emily from SWISCO responded:
April 26, 2021
Hi there! It sounds like you might need a new channel balance. We can help but we'll need you to remove an undamaged balance with the end attachments intact to compare to our inventory. As for the plastic spacer, we'll need to see that out of your window so that we can compare it to our inventory as well. |
Emily from SWISCO responded:
May 21, 2021
For your spacer, please see our 87-204 sliding window guide. Unfortunately, we are no longer able to provide replacement balances with that same metal hook at the bottom. We recently discontinued it. There is no confirmed substitute at the moment, either; due to the public health crisis, we have not had the opportunity to experiment with different options. However one possible substitute could be the Series 400 along with a new 17-031 bracket, which would cradle the sash from underneath. It would require drilling a new hole and using a #8 screw. I cannot guarantee that it will work well, or if it's even possible, but we don't have anything else to suggest at this time. I apologize for the inconvenience. |
Emily from SWISCO responded:
October 2, 2023
This part is called a face guide. We don't have an exact match for the one shown in this discussion thread but our 67-002 appears to be our best option. Take a look at the specifications and see what you think. Dimensions for 67-002
|