Casey from SWISCO responded:
April 11, 2023
Hello, Unfortunately, channel balances are not meant to be repaired once the spring or pulley system is damaged. If you're sure that the 3/8" wide metal channel and end fittings of the S800 match your balance assembly, I would recommend purchasing complete replacements for both sides of the window. As for the top sash guide shown in your first photo, we'd be happy to look into this for you but we would like to see a clear photo of the opposite side of the guide. We will also need written-out dimensions of your guide to compare to our replacement options here. Thank you! |