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Bob from SWISCO responded:
September 24, 2023
Hey Gilles. I could be wrong but I believe you're referring to the pivot shoes. These are the plastic blocks that the bottom of the balances attach to, and from which the window sash pivots. Alcan windows tend to use a load of different pivot shoe types. The only reliable way to know what shoe you might need is to remove an undamaged one and show us pictures, and also tell us its exact width and thickness. From there we should be able to narrow down what shoe you need from our selection here. The video below shows how to remove and replace pivot shoes. Check it out. |
Hi Bob,
Thanks for the quick reply!
Ì have joined a photo of the pivot shoe.
Size is 9/16 x 1 1/4w. X 2 1/8 l. (thickness is measured at the cam, which is slightly thicker than the shoe itself).
For the time being, I solved my replacement problem by cannibalizing the shoe from an old window , stored in the garage, that had been removed by the previous owner to be replaced by a door.
I'm very happy to have found someone who knows about this stuff and who (hopefully) has the parts.
How much would those parts be? And, can they be sent in a simple envelope, which would rid us of the customs stuff? Also, do you have other parts, such as coil torsion springs for balancers?
Thank you,
Good day,
Gilles
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Bob from SWISCO responded:
September 26, 2023
Hello again! First off, I'm glad to hear you were able to get this window operational again. That was a lucky find. As for the shoe itself, now that I see it I can verify that we don't sell an exact match. I think yours is an older style that's not made anymore. However I believe our 15-121 can serve as a viable alternative. This is the same size at 1-1/4" x 9/16" and is compatible with all the same hardware, so I can't foresee any specific issues. You can see a detailed price breakdown on the 15-121 store page. I'm afraid we don't have any control over how these are shipped through customs, as that's handled by FedEx, but you can see our shipping policy here. We sell a ton of other parts, including balances. I'd be happy to look over anything you can show us, but otherwise you can browse our full catalog on our site at your convenience. 
Alternate image for 15-121
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