Replacement sash balance needed

A home owner from 78669 says:
Need 2 replacement sashes for sliding window. Pictures attached. Window is 3-0 x 4-0 double pane, aluminum frame. 16" sashes witch stamp 1590.
Thumbnail of the uploaded file named sash2.jpg
Thumbnail of the uploaded file named sash1.jpg
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Tom from SWISCO responded:

Thank you for submitting your inquiry to our discussion board.

Your balances look like our Series 395 channel balances, unfortunately the stamp number you have is from an outdated rating system so you will need to get the physical weight of your window in order to determine the proper spring strength.

Please let us know if you have any further questions once you get that sash weight.

A home owner from 78669 says:
Thanks for the reply. I removed the sliding part of the window, and it weighs 17lbs.

Thanks,
Doug
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Tom from SWISCO responded:

Great! So you can go ahead and replace your balance with the S395-16 with a 1550 option. Take another look and let us know if any other questions come up.

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