|
Jasmine from SWISCO responded:
June 6, 2023
Thanks for posting! Yes, you are correct, the term for the part you have pictured here is the pivot bar. If you were having trouble with lifting the window and having them stay open prior to removing this part, it is likely that the balances do need to replaced. We do not carry an exact match for the pivot bar you have but there are few different options that come to mind as possible replacements. However, to determine if I am able to narrow down the search I would like to see a photo of the balances removed from the window. Would you be able to provide a photo of your balance? |
|
|
Jasmine from SWISCO responded:
June 7, 2023
The balance is a system installed on the side of the window that helps to support the weight of the window. Since we do not carry an exact match for the pivot bar you have, it would be extremely difficult to decipher even the type of balance assembly that might be in the window. This pivot bar is compatible with a few different types of pivot shoes that can be used with different balance types. If you can send a photo of the hardware installed in the window channel, we may be able to provide you with instructions on how to remove them. Although, there are no guarantees. |
|
|
Jasmine from SWISCO responded:
June 8, 2023
Thanks for the photos. To start, you'll need to disconnect the balance from the shoe, which is the plastic piece with the metal cam inside. Be sure that the cord is fully retracted below doing so. Once you've detached the balance from the bottom shoe, the metal channel balance should just come right out of the window. After you've removed the balances, you'll also need to remove the pivot shoe. I would recommend taking a look at the video below for an idea on how to remove these shoes from the window. I hope this helps! Let me know if you have any questions. |
|
|
Jasmine from SWISCO responded:
June 9, 2023
Yes, take a look at part 26-402. It is not an exact match however, so long as you are able to use at least one installation hole, this will work fine as a replacement. 
Alternate image for 26-402
|
Jasmine,
I measured my piece and I think the part you are showing me is a ringer. I ordered several. Thank you very much. I am actually thrilled to have had your help to find this part at long last, I have been trying for over a year (from time-to-time). I had almost given up.
Sincerely,
Bethanie
|
|
Jasmine from SWISCO responded:
June 12, 2023
I'm glad we could help you find a suitable replacement. Please feel free to reach out with any future hardware repair questions. Have a great day! |
