Paul from SWISCO responded:
June 25, 2013
Good morning, Frank. Unfortunately, many companies that use our Series 400 balance system with that 17-10 bracket make it so they cannot be repaired. They are what's known as a Builder's Grade Prime Window, and they can be frustrating to say the least.
Now, it is possible to replace the balance, but it is difficult. To replace the side clip on the sash, you will have to completely take apart the window. You might want the help of a local professional who has done this sort of thing before. |