Single hung vinyl window

A quick learner from 97477 says:
I have a 2004 26x30 window with a jamb guide rod.
Window info: 117 F. 42318-1
Best Built/Samples
Slider so
I lost the jamb rod slider part to keep window up!it will not stay up!
Do you have any idea which part I need???
Thank you
Jim
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Bob from SWISCO responded:

Hi Jim. I'm afraid I need more information to be able to help. What do you mean by 'jamb slide rod'? Do you by any chance mean a window balance, or the spring-loaded mechanism on either side of the window? If so, we don't know exactly what kind of balance you need, so we'll need to see pictures of your current hardware out of the window. From there, we may have more questions or ask for more photos, depending on what you have. Just let us know. Many thanks.

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