Paul from SWISCO responded:
May 17, 2023
Hello, Unfortunately, the company that made your balance system went out of business in the late 90s. With that being said, our 5/8" diameter S600-21 blue tip spiral balance should work as a replacement. As for the pivot shoe, I would like to see the original installed in the window track and write-out the exact depth of the track to confirm if we could supply a possible replacement. Thank you. |
Paul from SWISCO responded:
May 19, 2023
Thanks for getting back to us. It looks like the manufacturer added wings to a 1-1/4" wide pivot shoe to accommodate your 1-1/2" wide channel. We are looking into this for you but it may take some time. Please give us a few days to do some digging and we will get back to you as soon as more information is available. |
Paul from SWISCO responded:
May 23, 2023
Thank you for your patience. Unfortunately, we were not able to locate an exact replacement for your original pivot shoe. You may be able to use something like our 15-047 pivot shoe that measures 5/8" thick. It is only 1-1/4" wide but we added Scotch 1/2" stick-on buttons for cabinets to the sides to make up the difference. We do not have a window on hand that uses this balance assembly to test the shoe but you are welcome to give it a try. |