Top sash won't stay up

Hello there. If the sash won't stay in place, then either the pivot shoes, latches, or window balances are damaged and should be replaced. I'm afraid I can't cross-reference any information on that label with parts in our database--with rare exception, the only reliable way to ID replacement parts is to show us the originals. If you can show us the components in the window tracks of the upper sash, that would be a good start--removing them for a closer look would be even more preferable. From there we'll do our best to narrow down what you might need. 

Thanks! This appears to be a match for our 15-215 pivot shoe. Check it out and let me know what you think. As long as the width and thickness match then I feel confident that this will work for you.

Alternate image for 15-215

Are you referring to the coil spring? If so, you can buy the shoe and spring together as a set under our Series 140. Look this over and let me know if that's what you're referring to.