Casey from SWISCO responded:
November 2, 2023
Hello, We'd be happy to look into this for you but we would need to start by seeing photos of an undamaged balance assembly removed from one of your windows. We'll need to see both ends to determine how it installs, which will help us narrow down your replacement options. See the videos related on this page to help you through the process. Thank you! |
Casey from SWISCO responded:
November 8, 2023
Thanks for getting back to us but I'm having a hard time making out the clip attached to the pulley cord of your balance. If you could send us a clear, close-up photo of that part, we can go from there. Also, please confirm the length of your balances stamped with 27F. |
Casey from SWISCO responded:
November 8, 2023
Great, your balance resembles the S770-28 as long as the top attaches to the window jamb with a screw. If the balances that you need for both window sizes measure 28" long, you would need 28D strength options for your 26-pound sashes and 28G options for your 39-pound sashes. Take a look and let us know if you have any other questions. Close up view of the Series 770 balance top.
Close up view of the Series 770 balance bottom.
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