Window Balance

A handy person from Newcastle, WA says:
October 31, 2023
Good afternoon, I'm looking for replacement window balances for a single hung window, I think. The stamping on the window balance shows 32 5 DQ Caldwell. Do you know what replacement options I have? Thank you.
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Emily from SWISCO responded:
November 1, 2023

Hello there! I'm afraid this isn't enough information for us to ID your balances. In order to help, we will need you to remove an undamaged balance and show us clear photos of the top and bottom fittings. See the related video for more information!
A handy person from Newcastle, WA says:
March 21, 2024
I don't remember if I had sent these photos, but we're still looking for a replacement balance.
Thumbnail of the uploaded file named winged top fitting
Thumbnail of the uploaded file named winged bottom fitting
Thumbnail of the uploaded file named winged top fitting
Thumbnail of the uploaded file named balance assembly
Thumbnail of the uploaded file named 32 5 caldwell stamp
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Emily from SWISCO responded:
March 22, 2024

This is the first time I've seen these photos but they show exactly what we need; thank you! I recommend the S380-33 or S385-33. The best fit will depend on the depth of the bottom fitting so you'll have to measure as shown below. Based on your 32 5 stamp, I recommend you select the 3250 stamp option.

Let me know if you have any questions! 

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
33" Series 380 Channel Balance
33" Series 380 Channel Balance
S380-33
$11.52
33" Series 385 Channel Balance
33" Series 385 Channel Balance
S385-33
$11.52
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