Paul from SWISCO responded:
January 25, 2016
That's a little weird. Could you show us a few pictures of what you have? That would be a huge help. Thank you!
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Paul from SWISCO responded:
January 27, 2016
It looks like you have a damaged take out clip (16-002) that should be flush to the window channel, but is now bent. That's probably why you are unable to remove the balance. I see you also have a small piece of aluminum U-channel above the take out clip. This might also be preventing the sash to go all the way up. Remove that aluminum U-channel and see if that helps as well.
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Paul from SWISCO responded:
February 2, 2016
Thank you! Yes, it looks like your window balance is broken. The cord should not be hanging from the channel like that. As for what matches, our Series 395 looks like it could be what you need. Carefully go over it and see what you think.
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Tom from SWISCO responded:
February 3, 2016
Don't worry, the first part of the stamp is usually one number down from the actual length. I know it's a little confusing, but it's standard.
As for instructions, yes, we can definitely help! See the video below. |