Window Parts

Thanks for reaching out! I am confident that the balance you have is the Series 795 Channel Balance. Although, to confirm exactly which balance you need, I'll need to know the length of the metal channel as well as the stamp from the channel. Unfortunately, I cannot confirm the stamp from the photos.

Your T-Lock Balance Shoe is likely the 15-194 with a 1" width but you'll need to remove the shoe and confirm the width to be sure.

I'll also need to see a photo of the hook/clip installed to the top of the balance. If it is a hook, I'll need to see  photo of the installation hole it installs in.

Please let me know if you have any questions in the meantime.

I'm sorry to say that I would not be able to identify the correct balance without confirming the length of the balance. The difference could mean that the balance is either too long or too short for the channel; so, the window would not function properly. The stamp looks a lot like it could be a 28E, which means the balance should measure 28" but it would be good to confirm the length just to be sure. Can the customer confirm the length and the stamp?

These balances are made with a 15-198 Balance Clip Attachment and will need to be a custom made assembly, which are non-refundable and cannot be returned. That said, you'll especially want to confirm the length of the balance.

Our Series 795 Channel Balances come assembled with the 15-195 1-1/4" T-Lock Shoe. The width of the shoe is just as important however, this part can be swapped out if the shoe happens to be the wrong size. We have a video tutorial with instructions on how to do so.

Once we've confirmed the balance length, I'll be able to forward an order link to purchase the replacements. There is an order minimum of (2) balances per custom order.

Please feel free to reach out with any questions.