Tom from SWISCO responded:
June 22, 2011
Thanks for posting, BP.
It appears you may have the Series 500 Spiral Balance. First, try charging your spiral balances with a charging tool. If you turn the spiral and it just keeps spinning without gaining any tension, that's a sign the spiral is broken. The balance spiral pull should tighten as it turns. As far as replacing them, we recommend our customers to replace both balances, not just one. Replacing both window balances at the same time prevents extra wear-and-tear to the new balance, which will have to work twice as hard when paired with an old balance. Let us know if you have any other questions. |
Tom from SWISCO responded:
June 22, 2011
You can select the blue tip option on the product page. Yes, the image does show the red tip option, but the blue tip option is available.
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