Window balance slider

A quick learner from Wasington, US says:
September 5, 2023
Based on your website info, I think I need to order the 14" Series 380 Channel Balance with option 1350. This is product code 5380-14. My slider window weighs 13.3 lbs. My slider has "Wings" on the top and bottom plastic pieces.

Can you confirm based on my photos that I am ordering the correct parts. Thank you.

The info on your website is awesome - thumbs up.
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Emily from SWISCO responded:
September 6, 2023

Hi there!

Does the bottom fitting measure 1" deep? If so then I agree that the Series 380 would be what you want. Note that we also have the Series 385 which has a bottom fitting that measures 1-3/32" deep. 

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
A quick learner from Wasington, US says:
September 7, 2023
Thanks Emily. Turns out I needed the s385 series. I placed the order today.
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Emily from SWISCO responded:
September 7, 2023

Thank you for your order! We really appreciate that. Good luck with your repair and let me know if I can be of further help!
14" Series 380 Channel Balance
14" Series 380 Channel Balance
S380-14
$9.34
14" Series 385 Channel Balance
14" Series 385 Channel Balance
S385-14
$9.34
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