Window balancer

A handy person from Longview, Texas says:
need a new window balancer, photos attached.
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Casey from SWISCO responded:

Hello,

It looks like you have either our S351, with a 15-002 bottom attachment, or S390, with a 15-001 bottom attachment. Take a look at the image below to determine which balance you'll need. You'll also need to locate the stamp code on your metal channel to choose the corresponding spring strength option for your replacement balances. Thank you!

Comparison of the S351 and S390 balance shoes.
Comparison of the S351 and S390 balance shoes.

A handy person from Longview, Texas says:
Does the newest picture help?
Those are the only numbers I see.
Thumbnail of the uploaded file named 86 38-4 CMC
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Casey from SWISCO responded:

Thanks for getting back to us. We can supply your replacement balances but it will need to be a custom order due to the 86 stamp code shown in your photo. We'll just need to confirm the number of balances that you need, with the minimum being two. 

A handy person from Longview, Texas says:
I need two anyway so that works out!

How do I order what you are describing?
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Casey from SWISCO responded:

Great, we're almost ready to send you a link and price quote for your balances but we will still need to confirm the depth of your bottom fitting to ensure that we send you the correct replacements. Based on your stamp code and combination of fittings, the depth should measure either 1-3/32" or 1-1/32". 

A handy person from Longview, Texas says:
I'm assuming this is the measurements you need.
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Casey from SWISCO responded:

Your photo os showing the correct measurement but, unfortunately, it's tough to make out accurate dimensions from photos. We'll need you to confirm if the depth of your shoe is 1-1/32" or 1-3/32" in order to send you a price quote. 

A handy person from Longview, Texas says:
I measured again with a caliper and it measured 1.11 inches.
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Casey from SWISCO responded:

We just sent over an order link and price quote for you to review. Take a look and let us know if you need anything else. Thank you!

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