Window balancer replacement

A quick learner from San Diego, CA says:
January 24, 2024
Hi, the marking on the part is 24 2 HO CALDWELL in case you can't see it in my photos. The vinyl windows are at least 25 years old. I need to replace all of the balancers in my rental unit. Several different sizes but mostly the same as the ones in my photos.
Thanks for your help!
Liz
Thumbnail of the uploaded file named Balance Channel
Thumbnail of the uploaded file named Winge Balance Shoes
Thumbnail of the uploaded file named S380/S385 Balance
Thumbnail of the uploaded file named Balance in Window
Thumbnail of the uploaded file named Channel Balance Attachments
Profile picture of Jasmine
Jasmine from SWISCO responded:
January 25, 2024

Hi Liz,

Your channel balances appear to be either the S380-25 with a 1" shoe or the S385-25 with a 1-3/32" shoe.

To determine which series is needed for your window, look over the dimensions from the diagram below to confirm the depth of your bottom shoe. Let me know if it does not match either measurement.

You'll need to select the 2420 stamp option for your 24 2 Stamp.

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
25" Series 380 Channel Balance
25" Series 380 Channel Balance
S380-25
$10.55
25" Series 385 Channel Balance
25" Series 385 Channel Balance
S385-25
$10.55
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.