Window counter, balance/pivot shoe connection

A home owner from Owings Mills, MD says:
I ordered pivot shoe 3/8" thick part number/item number 15-045. It appears to be the wrong part and I'm looking for the correct part.
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Bob from SWISCO responded:

Thanks for posting. Sorry to hear the 15-045 didn't work out for you. Pivot shoe replacements are determined both by their overall style, as well as the width and thickness measurements. You'll need to remove your old shoe and tell us the width and thickness. We should be able to narrow it down for you from there. The video below shows how to remove and replace pivot shoes. Check it out.

How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
Swisco's 15-045 Pivot Lock Shoe
Swisco's 15-045 Pivot Lock Shoe
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
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