Window guides for viking window

A quick learner from Plymouth, ca says:
Guides need to be replaced
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Emily from SWISCO responded:

Hello!

I'm afraid we don't recognize this roller at first glance. Can you remove it from the window and show us some pictures from a few different angles?

Thank you!

A quick learner says:

Here are some additional photos. Please take a look and reply asap. We have an individual scheduled to repair our window.

Thanks

Connie 

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Emily from SWISCO responded:

Thanks, Connie!

This reminds me of our 87-168. Review our dimensions and compare them to yours to see if this matches what you're looking for. 

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