Window replacement parts

A quick learner says:
February 17, 2024
The window was not staying in the open position and during the inspection/investigation I discovered there were pieces that were broken. The window balance is a 28F. It is 28 inches long x 9/16, x 5/8 inches. The last picture is of the pivot lock shoe in the channel, which the pivot lock bars were broken as well.
Thumbnail of the uploaded file named pivot shoe attachment
Thumbnail of the uploaded file named 28F BSI stamp
Thumbnail of the uploaded file named broken pivot bar
Thumbnail of the uploaded file named broken pulley system
Thumbnail of the uploaded file named top channel hole
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Emily from SWISCO responded:
February 19, 2024

Hello!

We can help with this. It will just have to be a custom order due to the attachment that anchors to the pivot shoe. To replicate your old balance, we'll use the S770-28 and swap the default terminal clip for the 15-044 attachment. 28F will be the stamp strength; a pair of balances with this stamp can carry a sash weighing 32 to 36 pounds. Does this sound good to you? If so, let me know the number of balances you need and we can go from there.

As for the pivot bar and pivot shoe, see the 26-310 and 15-216. Compare our specifications with yours to see if they match up. 
A quick learner from Pensacola says:
February 19, 2024
The proposal sounds great and we will will need parts to two windows. So that will be four balances and four pivot shoes, four pivot bars, and four balance attachments.
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Emily from SWISCO responded:
February 20, 2024

Thank you for confirming that for me! I'll go and email you a purchase link for (4) balances made to the specifications we discussed previously. The replacement balances will already have the 15-044 attached but the pivot bars and pivot shoes can't be included in the link so don't forget to add them to your cart separately! 

I'll be here if you have any questions! 
T-Lock Pivot Shoe
T-Lock Pivot Shoe
15-216
$2.55
28" Series 770 Balance
28" Series 770 Balance
S770-28
$12.70
Balance Attachment
Balance Attachment
15-044
$0.74
Pivot Bars, Pair
Pivot Bars, Pair
26-310
$5.72
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