Windows balance

Hey there,

Thanks for reaching out! There is a good chance that we can supply you with the replacement balances you need. However, to confirm the right replacement, I'll need to see a photo of an undamaged balance removed from the window.

I am specifically looking to see a photo of the top and bottom plastic attachments from the balance. The stamp provided only indicates the weight range the balance can carry to support the sash. Unfortunately, we cannot use it to identify the exact series you need.

I also noticed that the top sash guide on the top corner of the sash appears to be broken. Before you can install the replacement balances, you'll need to repair this as well. I will also need to see a photo of an undamaged guide to identify the right replacement.

I've also included two videos below. They are tutorials that show how to repair a jammed window and how to replace the top sash guides.

Thanks for the photos. Although, I will need to see the balances removed from the window, as requested above. It is important to see the hook and wheels at the bottom of the balance. You'll also need to have it removed to confirm the measurement for the depth of your bottom shoe.

From what I can see, it appears that you may have shoe with a 7/8" depth, which means this is likely to be a custom assembly. In which case, I'll need to know the exact number of balances you intend to purchase; there is an order minimum of (2) balances for custom orders.

Profile view of a winged balance attachment

We stress the importance of confirming all of the correct information since custom-made assemblies are non-refundable and cannot be returned.

Please let me know if you have any questions.

Okay, great! Please send the information when you are able.

I look forward to hearing from you.

Please feel free to reach out with any questions you might have in the meantime.

Thanks for the photos! Ultimately, you will need to determine if the balances need to be replacement. I'm sorry to say that I would not be able to confirm that from the photos. However, if the shoe measures 1" then the S380-26 with the 2530 stamp would be correct.

In regard to the top sash guide, I'll need to see an undamaged version of this part, as requested. This is to ensure we are providing you with the correct replacement. I'll also need to see a photo of the guide from a front profile view.

Please let me know if you have any questions.

You'll need to examine the balances for any notable damage to the wheels and string on the pulley system or the spring. The only other way to determine this is once you've replace the top sash guides and installed the balances. If the window functions properly once installed, chances are they won't need to be replaced.

I hope this helps!

Thanks for the photos. You top sash guide looks a lot like the 18-166 5/8" Top Sash Guide. To determine if this is the correct replacement for your existing guide, carefully review and compare the dimensions below.

Detail of 18-166

Profile view of 18-166