Windows wont go up

Hello, thank you for posting,

To further review, we will need to see the original pivot shoe removed from the window channel with written out dimensions of the width and thickness. From there we can determine the best math from our selection. 

For the spiral balance, you could have either the Series 600 with a 5/8" diameter tube or the Series 900 with a 3/8" diameter tube. You will need to measure the diameter and length of the tube to determine the correct series. 

Let me know if you have any questions! 

Thank you for the additional information,

It is harder to get accurate dimensions from pictures, but please double check the depth as it appears closer to a 1/2" instead. If so, please review the 15-046 pivot shoe below.

Alternate image for 15-046

You will also need the S600-29 spiral balance with a red tip. Let us know if you have any additional questions! 

Hello,

Yes, if the dimensions match up to what is shown, an order can be placed directly online from the product pages. If you see any discrepancies, please let me know!