Windows won't stay open

A quick learner from Rochester Hills, MI 48307 says:

We have 2 vinyl windows won't stay open. It seems the balance kit was broken.

Attached are pictures for a good window, and a bad one that won't stay open.

The size of the two windows is:

1. 21 1/2 * 34

2. 33 1/2 * 33 1/2

Please let me know the parts I need for both windows.

Paul

Thumbnail of the uploaded file named window_good_2801_Hartwick.jpg
Thumbnail of the uploaded file named window_bad_2801_Hartwick.jpg
Profile picture of Jasmine
Jasmine from SWISCO responded:

Thanks for reaching out! I am confident that we can supply you with the replacement coil balance assembly you need. I'll just need to see a photo of your assembly removed from the window to confirm the best replacement. You'll also need to have the assembly removed to confirm the stamps/markings from the metal coil.

Unfortunately, I cannot identify the hardware based on the window size and the photos provided.

Please let me know if you have any questions in the meantime.

A quick learner from Rochester Hills, MI 48307 says:
Please see the attached pictures. This window has a double coil balance. The lower one is 6.5 lbs(?) and 35", the upper one is 6 lbs and 35". The width of the coil is 1/2". I will need to order 2 pieces since this window has 2 double coil balance, one on each side.
Thumbnail of the uploaded file named Coil Balance - 1 of 3.jpg
Thumbnail of the uploaded file named Coil Balance - 2 of 3.jpg
Thumbnail of the uploaded file named Coil Balance - 3 of 3.jpg
Profile picture of Jasmine
Jasmine from SWISCO responded:

Thanks for writing in! We do not carry an exact replacement for the pivot shoe you have picture here, however, our 15-199 should work well as a replacement. Carefully look over the dimensions and compare them to your existing shoe to confirm that this is the right fit. I am confident these are the replacement shoes you'll need.

Alternate view of 15-199
Alternate view of 15-199

The coil spring you'll need is the 1/2" Thick Series 160 coil balance. Specially, you'll need the S160-6 since yours is stamped with a #6.5. The compatible cover appears to be our 15-150D.

Detail of 15-150D
Detail of 15-150D

Profile view of 15-150D
Profile view of 15-150D

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