Tom from SWISCO responded:
November 4, 2015
I'm not sure either, honestly. Are you sure you have the Series 800 balance? They usually have letters associated with their stamps. Please double check the measurement of your metal channel to be sure it's not 1/2" square.
If you are positive that you have the S800-24, then I recommend weighing your sash on a scale and referring to the chart we show on its store page. |
Tom from SWISCO responded:
November 5, 2015
There are a lot of nylon pieces that resemble those that come with the Series 800 balance, but they're all slightly different. Check out our non-tilt window 1/2" wide channel balances and you can see what I mean. If you are unable to identify a match there, please take a few pictures of the top and bottom nylon attachment and we can recommend a match.
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Tom from SWISCO responded:
November 6, 2015
Awesome, glad to hear it. If you have any follow up questions I'd be happy to help.
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Dave Sr. from SWISCO responded:
November 11, 2015
The issue may be the weight of the sash. We have a chart on the S395-24 store page that shows how much weight each option can support. I would cross-reference your sash weight with that chart to be sure that 2330 was the correct choice.
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