Emily from SWISCO responded:
December 29, 2023
Thanks for reaching out to us. I'm afraid the plastic portion isn't designed to be replaced. Our 23-225 roller assembly looks like a match though. Take a look at the specifications and see if they match up with yours. To remove the old roller assembly from the door, you first need to lay the door down. Next, take the pressure off the roller assembly. The door frame has slits where the roller housing locking tabs slide into. You might need needle nose pliers to work the tabs out of the door slits. Dimensions for 23-225
Detail of 23-225
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