Emily from SWISCO responded:
May 24, 2023
Hi there! Thanks for reaching out to us. Our 15-103 Quad Side Load Carrier looks like a good match. This part uses the Series 145 coil springs which are sold separately. Take a look at the specifications and see how they align with yours. |
Emily from SWISCO responded:
May 30, 2023
Thank you for waiting while we looked into this. We don't currently have a video on this part but we are looking into more official instructions. We will reach back out as soon as we have more information! |
Emily from SWISCO responded:
June 5, 2023
Hello! Thank you again for your patience regarding this matter. We truly appreciate it! These coil springs install differently than other assemblies in that the coil attaches directly to the jamb itself. This presents a unique type of installation. I'll go over it step by step as clearly as I can. 1) You'll note slots in the jamb where the balance installs; your first step is to rotate the springs into those slots, making sure that the end tabs are facing up. 2) Next, snap the 15-103 spring carrier over the springs. Take care that the lowest pocket is used first. Then use both hands to apply downward pressure to hold the carrier firmly against the jamb, carefully extending both the carrier and springs downward together. (Note that the springs are loaded under tension, so this will require some elbow grease. Make sure to keep a firm grip on the carrier so that it doesn't slip away from you; if it does, it will shoot back up the track.) 3) When the balance is in alignment with the lock slot in the jamb, press the sash lock completely into the lock slot. It is imperative that the lock be flush with the carrier to ensure full engagement. 4) You can repeat these steps for the opposite side. 5) Once both sides are installed, load the sash above the carrier assemblies and center it between the jambs. Ease the sash down into a resting position on the carriers, then apply slight downward pressure to the sash to unlock them. They will now be free to operate as normal. Please don't hesitate to reach out if you have any questions! |