need help

A quick learner says:
September 11, 2023
We need some window balancers and shoes . Need help to get parts
A few bottom shoes have broken and need some new balancers. I'm sending you some Pictures .they are Jeld-wen windows not sure what you need to get correct parts
Thumbnail of the uploaded file named image1 (37).jpeg
Thumbnail of the uploaded file named image2 (20).jpeg
Thumbnail of the uploaded file named image3 (13).jpeg
Thumbnail of the uploaded file named image0 (58).jpeg
Profile picture of Casey
Casey from SWISCO responded:
September 12, 2023

Hello,

I can't be sure with your pivot shoe still installed but yours resembles either the 15-188 or 15-178. I would recommend removing your part from the window to compare to the dimensions shown below. 

Alternate image for 15-188
Alternate image for 15-188

Dimensions for 15-178
Dimensions for 15-178

As for your spiral balances, take a look at the 3/8" diameter S900 or 5/8" diameter S600 depending on the size of your original housing tube. Yours looks like it may be on the narrower side but it's important to measure to ensure that you purchase the correct replacements. Thank you! 
Pivot Lock Shoe, Brown Brake Pad
Pivot Lock Shoe, Brown Brake Pad
15-178
$3.70
Pivot Lock Shoe, 1/2" Thick, Blue Break
Pivot Lock Shoe, 1/2" Thick, Blue Break
15-188
$3.70
Pivot True Pivot Bar
Pivot True Pivot Bar
26-352
$1.90
How to replace a tilt-window channel balance.
How to replace a tilt-window channel balance.
VIDEO
WATCH >
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Removing Rusted Pivot Bars
Removing Rusted Pivot Bars
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.