operator and Track

A quick learner from USA says:
The operator in my picture is your # Casement Window Operator, 13-1/2" Arm
Product Code: 39-013

I think I am correct. Please verify

I am looking for the track that I attached mant pictures. Can you tell me what track should I use of yours

Thank you
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Emily from SWISCO responded:

Hi there!

Unfortunately, this old operator has been discontinued and is no longer available. We don't sell an exact match but you could consider our 39-365 and 39-366 operators as a possibility. You would also need a new track to go with it. I recommend something like our 39-504 or 39-520. For a compatible handle, see the 39-114L. I can't be certain this will work, and it will take some adaptation no matter what, but see what you think. 

A quick learner from USA says:
I need to purchase the stainless-steel roller that you guys have on your 39-365. ARE THESE STAINLESS-STEEL ROLLERS AVAILEABLE BY THEMSELVES. DO YOU HAVE THE RIVITS OR WHATEVER THEY ARE ATTACHED TO THE ARM OF THE OPERATOR ARM AVAILEABLE. I NEED TO CONVERT THE 39-013 Casement Window Operator, 13-1/2" Arm BRONZE WITH THE STAINLESS-STEEL ROLLER.

( 9-1/2" Single Arm Operator, SS Roller--- Product Code: 39-365 )----this is the arm I only need the stainless-steel roller. We already ordered in and received the 39-013 operator which comes with the nylon roller. We need to remove the nylon roller and install the stainless-steel roller like the 39-365 has on it

PLEASE TELL ME HOW TO PROCEED
THANK YOU

IF YOU HAVE THE ROLLER AVAILEABLE WITH OR WITHOUT THE RIVIT YOU ATTACH THE ROLLER TO THE ARM, WE ARE CAPABLE OF INSTALLING IT.

PLEASE LET ME KNOW SO WE CAN SATISFY OUR CUSTOMER AND HOW CAN WE PROCEED.
THANK YOU
A quick learner from USA says:
Can I buy the stainless steel roller that is on your Product Code: 39-138 truth operator

I would like to purchase if you have them 2 stainless steel rollers.

I purchased a 39-013 : Casement Window Operator, 13-1/2" Arm that comes with the nylon roller and I need the stainless steel roller like the one that comes on the 39-138 operator.

Please let me know

Also, if you have the stainless steel roller, do you have the rivot that attaches it

Please get back to me

Thanks
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Emily from SWISCO responded:

We don't sell the operator rollers or the rivets separately, unfortunately. I am very sorry for the inconvenience. 

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