Jasmine from SWISCO responded:
July 18, 2023
Thanks for writing in! It looks like you have either the S380-25 with a 1" shoe or the S385-25 with a 1-3/32" shoe. To determine which series is needed for your window, look over the dimensions from the diagram below to confirm the depth of your bottom shoe. Let me know if it does not match either measurement. Comparison of the S380 and S385 balance shoes.
You'll need to check the metal channel for any stamps or markings that might indicate the option you'll need to select at checkout. This stamp helps to determine the weight range your balances should be able to carry to support the weight of the sash. If your stamp does not match or you are unsure, please feel free to reach out with any questions. |