pictures of broken window balance

A quick learner from usa says:
spiral balance windows--how do I fix?
Thumbnail of the uploaded file named window1.jpg
Thumbnail of the uploaded file named window2.jpg
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Casey from SWISCO responded:

Hello,

Take a look at our guide for repairing non-tilt window balance hardware here. If you have 5/8" diameter spiral balances, see the 17-031. For 3/8", see the 17-033. Thank you!

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