pivot bar didnt work

A quick learner says:

I bought a couple of window parts to replace the broken ones. I have pictures of the broken part in a few areas. I have sent the photos of the broken part pivot. I have a couple of the 26-449 that I thought last time that they would work, they don't.

Thumbnail of the uploaded file named pivot bar
Thumbnail of the uploaded file named Pivot bar side
Thumbnail of the uploaded file named broken pivot bar
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Casey from SWISCO responded:

Hello,

We have recommended the 26-449 pivot bar for the part shown in your photos in the past, so I'm surprised to hear that it didn't work. We'd be happy to look into this further but we'd like to see photos of the pivot shoe that your part engages with removed from the window to determine which pivot bars would be compatible. Please also write out the dimensions of an undamaged pivot bar compared to the measurements of the 26-449 shown below. Thank you! 

Dimensions for 26-449
Dimensions for 26-449

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