Jasmine from SWISCO responded:
November 20, 2023
Thanks for writing in! I'm glad to hear that it was easy to find the parts you needed on our website! When removing the window and beginning to tilt it out of the pivot shoe, you'll need to start raising the corner of sash very slightly at the same time you're tilting the sash toward you. It will take a bit of trial and error as it can be a bit tricky. The shoes will not be level with one another. I hope this helps! Please feel free to reach out if you have any other questions. |