Casey from SWISCO responded:
September 11, 2023
Hello, We'd be happy to look into this for you but we would need to see your latches and pivot shoe fully removed from the window to compare to our inventory. For the pivot shoes, we would also need you to write out the exact with and thickness to narrow down your options. If you need new spiral balances as well, you'll need to measure the exact length and diameter of the housing tube to compare to our inventory. See the videos related on this page to help you through the repair process. Thank you. |
Casey from SWISCO responded:
October 6, 2023
Thanks for getting back to us. Your written dimensions differ a bit from your photos but I would recommend starting by comparing the specifications of the 15-015 to an undamaged shoe. If it's a match, see the S600 spiral balances commonly used with this show to see if they match your original hardware. Dimensions for 15-015
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Casey from SWISCO responded:
October 6, 2023
Your pivot shoe does look closer to the 15-015 but if you're sure that the dimensions match the 15-118, that could work for your repair. As for your internal tilt latches, have you seen our video below? Your actuator mounts to the side instead of the top but the process of removing the the frame may be similar. Take a look and see what you think. |
Casey from SWISCO responded:
October 16, 2023
As we mentioned previously, unfortunately, we are not able to identify your tilt latches while it is still installed in the sash frame. We would need to see an undamaged latch fully removed from the frame to compare to our inventory. We also offer the conversion video below if you are unable to remove the latches and think that you may be able to install surface-mounted replacements. Take a look and see what you think. |