single hung sash with coil spring

A quick learner from 45373 says:
no markings on window. only marking on balance is q 28HD
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Lauren from SWISCO responded:

Hello, thank you for posting,

Your balance resembles the Series 770 channel balance. The 28HD stamp does not directly translate to our spring strength stamp options. To further review, are you able to provide the length of the metal channel and the weight of the window sash?

For the pivot shoe, we will need to see the original removed with written out dimensions of the width and thickness. Thank you! 

How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
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How to replace a tilt-window channel balance.
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