Casey from SWISCO responded:
June 26, 2020
Hello, It sounds like you have a problem with the bracket sliding in the track. You could try lubricating the track and see if that helps the situation. Also, make sure to check for obstructions in the track like dirt or a stray lego. You'd be surprised what could wind up in there. In the meantime, we'll continue researching to see what other recommendations we could make to correct your problem. |
Paul from SWISCO responded:
June 29, 2020
I believe my co-worker was referring to the bracket inside the track that holds the pin in place. If the track is not the problem, we do have the 21-252, which is a heavier spring that might help you resolve this problem door. Take a look and see what you think. |