Paul from SWISCO responded:
June 29, 2023
Hello, If the balance springs are still in good shape, the top sash guide could be the issue. They are the two most common problems when the sash falls out as shown in your photos. See our videos below to help you determine if this is the cause of your window problems. If so, we would need to see an undamaged guide removed from the window to compare to our inventory. Thank you. |