window piece fell out, now window won't go up or down

A home owner from Oakland, CA says:
July 18, 2023
Hoping to be able to identify what piece this is to replace it. Would appreciate any help!
Thumbnail of the uploaded file named window.jpeg
Thumbnail of the uploaded file named window2.jpg
Profile picture of Lauren
Lauren from SWISCO responded:
July 19, 2023

Hello, thank you for posting,

To further review, we will need to see an undamaged balance. We will need to see the inside of the top of the metal channel to see how it installs into the window and also the attachment at the end of the cord that engages with the pivot shoe in the window channel. Thank you! 
A home owner from Oakland, CA says:
July 19, 2023
Thank you! Here are a couple more photos that I think are what you are looking for. Let me know if anything is unclear.
Thumbnail of the uploaded file named window23.jpg
Thumbnail of the uploaded file named window25.jpg
Thumbnail of the uploaded file named window 24.jpg
Profile picture of Lauren
Lauren from SWISCO responded:
July 19, 2023

Perfect thank you! 

Please review the S770-26 channel balance with a 26D stamp option as a replacement option. Let us know what you think and if you have any additional questions! 
26" Series 770 Balance
26" Series 770 Balance
S770-26
$12.59
How to replace a tilt-window channel balance.
How to replace a tilt-window channel balance.
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.