Paul from SWISCO responded:
July 1, 2014
Thanks for posting. There should be holes in the frame into which you snap the new face guide.
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Dave Sr. from SWISCO responded:
July 2, 2014
The long side does go behind the track in the main frame of the window. You say you are having trouble snapping it into the sash. It's possible it's bigger than our original face guide. Try shaving down the nylon locking tabs, maybe that will give you enough play for it to snap into you window.
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