Paul from SWISCO responded:
December 29, 2014
Are you referring to our 10-139? If so, first remove the screws from the old guy, tilt the door away, and tilt the guide to unhook it from the track. Try it out and let me know if it works.
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Paul from SWISCO responded:
December 30, 2014
Ah, I see. If you'd like, you can take a few pictures of the part in question and upload them here for us to look over. Maybe if we can see it we can come up with a possible solution.
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Dave Sr. from SWISCO responded:
January 2, 2015
Thank you. You should be able to remove these guides by tilting them back away from you. Once you do that, then the bottom lip should come out of the track. If that doesn't work, I'm not sure what else could.
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