SWISCO - The Replacement Hardware Authority

in need of assistance regarding right area of window

A home owner from New York says:
Need help getting the right part for our window which will no longer stay open Unfortunately we are unable to send a picture - however here is the information located on the window:

Series 0201 Double Hung PL#004-011
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Tom from SWISCO responded:
I'm afraid that information does not reference anything in particular. Many window manufacturers use generic parts, so you likely won't find a code anywhere on your window that tells you what you have. The only way to confirm a match is by referencing its physical attributes, and the only way we can do that is with a picture. I am sorry we cannot be of more help.
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