SWISCO - The Replacement Hardware Authority

insul sash window not sataying up

A quick learner from troy ny says:
my insul sash windows will not stay up--is above
26-055 what I would use?
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Paul from SWISCO responded:
When you say the sash won't stay up, do you mean that it tilts in towards you or that, when raised, it falls back down?
A quick learner from troy,ny says:
I mean when raised it falls back down.
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Tom from SWISCO responded:
Ah, I see. In that case, it sounds like it's a problem with the window balances, not the tilt latch. Look inside the window jambs. The balance for this kind of window can usually be found there. You can remove the sash and then take a few pictures of the balance inside the jamb. From there, we can identify what you have and then suggest a solution. We may also need more information, but let's start with just figuring out what you have before we go any further!
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