Tom from SWISCO responded:
February 24, 2017
If your hardware works okay from the inside, but not from the outside, then I don't think the inside mortise lock is the problem. It might just be the outside handle. A good way to test it out is to remove the inside and outside handles and then try to manually throw the mortise lock from both sides.
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Dave Sr. from SWISCO responded:
May 4, 2017
I believe the handles are held on with an Allen wrench type set screw. In the case, where the inside unlocks the door and not the outside, check to see if the Allen screw is loose.
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