mirrored door rollers

A home owner says:
August 4, 2016
I ordered these from you and installed the ones you sent but I do not feel they will be functional as the grove on the ones you sent are very shallow and the groves on the ones I need are very deep to ride on a ridge ? the size is correct on the ones you sent but the grove on the roller is too shallow do you have the same size but with deeper groves ??? Dale
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Tom from SWISCO responded:
August 5, 2016
I'm sorry, Dale, I'm not sure what it is you ordered. Can you give me the SWISCO part number? Even better, can you show us a picture of your original hardware? Can you also give me your measurements? That will help us find a better match.
A quick learner says:
August 5, 2016
sorry , I do not have a part number , I ordered some from you and was hoping you would be able to see what I ordered from the tracking number of what you sent me , there are no part numbers and there was no packing slip the previous email had all the numbers I have ?
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Tom from SWISCO responded:
August 9, 2016
Hey, Dale. After some digging, we were able to find your original order number. It looks like you ordered our 81-247, however you said that these do not work. I have not been able to find this with a deeper wheel channel, so it's possible you simply have a different part entirely. I would very much like to see your original rollers so that we can find a better match. I would also like you to tell us your dimensions.
A professional from CA says:
August 11, 2016
I find it hard to believe that 81-274 was an original roller on a glass door. This looks like it would be used for a screen. In fact, I have used this on wooden screens.
Traco Sliding Patio Roller, Concave
Traco Sliding Patio Roller, Concave
81-247
$10.45
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