SWISCO - The Replacement Hardware Authority

missing window tilt latch

A home owner from South Lyon, MI says:
The photo shows the missing window piece. When we attempt to open the window, the top pane promptly falls down. Please help.
A customer submitted photo of a tilt latch.
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Tom from SWISCO responded:
Good morning, and thank you for posting! What you're missing is what's known as a surface mounted tilt latch. Is there another latch on the right side of your upper sash that we could look at? It would be much easier to identify a replacement for the missing part if we could see its partner.

If there is no partner, then the key may be in the tilt latch for your lower sash. It's hard to tell from this angle, but it looks like it could be similar to our 26-243. Is that the same latch that would go in the top sash? You can take it out of your lower sash and try to put it in the missing spot in the upper sash and see if it fits. If so, let me know if you think the 26-243 would make a good match! You can always take a few pictures of it while it's removed from the window so we can see a closer shot.
A home owner from South Lyon, MI says:
Yes, that looks like the correct piece. I will measure to be certain before ordering. I should have mentioned it is a Patriot window and they directed us to you for parts. Your help is appreciated!
A home owner from South Lyon, MI says:
Tom, we inserted the new part today but it seems to have made no difference whatsoever. I looked at the top of the faulty window compared to other functional windows. I have attached pictures of the faulty window. Bottom line is that this window has the metal inserts in the tracks of the window frame, but none of the other windows that I looked at have the same metal inserts. Upon looking more closely, it looks like the metal pieces should be moving up and down as the window goes up and down. So, in the functional windows, those pieces exist but I don't see them becuase they're moving up and down. Is that correct? If yes, what needs to be done to repair this particular window?
A customer submitted photo of a channel balance.
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Tom from SWISCO responded:
Thanks for getting back to us. This is what is known as a Channel Balance. I would be more than happy to help you identify what you may have.

First, please remove the balances from your window and take a few pictures of the attachments on both ends of your balance, as well as the stamp number, and then reply back to this email with the images attached.

Also, be sure to include the length of the channel portion of your balance in inches. Do not include the plastic attachment(s) in your measurement.
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